Frequently Asked Questions
Yes, you can also place an order by phone. You can contact us at: 090-9491593 or send a message to info@skinnyz.store and we will get back to you as soon as possible.
Phone hours: Monday to Friday: 9:00-20:00 and Saturday, Sunday and holidays eves: 9:00-14:30.
We accept credit cards (except for: American Express and Diners). In addition, you can pay by bank transfer or via PayPal.
All prices include VAT (unless stated otherwise).
Yes, it's possible to pay by bank transfer with prior coordination with customer service by phone at 090-9491593.
Our products are sold AS IS, without the ability to make changes to the colors or sizes listed on the website.
You can contact our customer service by phone and place a group order / group purchase.
No, you can place an order on the website without registering for an account.
After completing the order on the website, we will send you an automatic email confirmation with your order number. When the order is ready for shipment, we will contact you to coordinate the delivery date and time.
Additionally, you can inquire about the status of your order by sending an email to info@skinnyz.store with your name and order number.
It is possible to purchase items and store them in the company's warehouses for up to 4 months. After filling out the details, simply indicate this in the notes box: "Deliver to me at a later date upon my request" and continue with the payment. We will wait for a notification from you regarding the desired collection date.
Absolutely! The company does not store customers' credit card numbers. The transaction is securely processed through the credit card company and the website complies with the required PCI DSS standard.
No, according to the law, details on the invoice cannot be changed after it has been issued.
If you are interested in a product that is out of stock, please contact us by email at info@skinnyz.store.
If your order has not yet left our warehouse, we would be happy to try and save you the additional shipping cost. You can contact us by phone or email to make changes to your order.
For a phone order, it is possible to pay 20% of the total price at the time of purchase and the remaining balance on the day of receipt of the product (prior to delivery). Please contact us by phone: 090-9491593.
